CARLOS A. BROWN

 

CUSTOMER AND TECHNICAL SUPPORT PROFESSIONAL

 

OBJECTIVE

Dedicated, goal-oriented professional seeking to secure a position with a great opportunity to grow personally and professionally in the technology field.  Dependable, punctual, honest, analytical thinker with an optimistic attitude.  Highly motivated, self-confident team player with the heart and determination to succeed.

 

PROFESSIONAL SKILLS

·         General PC and office skills, including knowledge of Windows and OSX based applications, Microsoft Office Suite, Microsoft Outlook, Lotus Notes, Internet Explorer, Mozilla Firefox, Safari, Google Chrome, Adobe, point of sale systems, advanced typing, and 10-key touch

·         Experienced in PC hardware assembly, upgrades, repairs, quality assurance, software imaging, and implementation.

·         Able to read blue prints, schematics, work orders, and instructions to meet customer and company standards and requirements.

·         Able to support employees and retail customers with technical issues by phone and e-mail in a multi-phone and/or multi-line call center environment, remotely through virtual private networks, or via e-mail.

·         Experienced in online sales through eBay, Craigslist.org, Amazon, and Yahoo auctions in wholesale and refurbishment environments.

·         Skilled at keeping track of customer and business work orders shipped and received and keeping records of inventory.

·         Skilled in troubleshooting technical issues related to various audio and video equipment.

EDUCATION

CCI Training Center – Dallas, TX                                                        Diploma - Medical Billing and Coding Specialist-2010

Brookhaven Community College – Farmers Branch, TX                            Collegiate Certification - PC Architecture-2002

 

PROFESSIONAL EXPERIENCE

Customer Service/Technical Support/Medical Office

Performed data entry in work order management databases.  Supported customers and retail/corporate employees in a call center environment with technical issues.  Established report, built trust, and interacted and related to customers and individuals on all levels.  Maintained records of customer orders packed, shipped, and received.  Maintained inventory of parts, units, and accessories.  Handled point of sale transactions and Net 30 accounts.  PC hardware assembly, upgrades, repairs, quality assurance, software imaging, and implementation.  Scanned EOB and DOS documents into proprietary medical databases using MedTeam, Adobe, and PatientSuite software.  Worked with third-party vendors and business to support retail and business customers.

 

WORK HISTORY

Siwel Consulting              Verizon IT Help Desk – Dunkin Donuts Tier II Agent              2011 - 2013

CEXchange                            Electronics Evaluator                                                                                    2009 - 2009

Telvista Inc.                            Verizon Fiber Solutions                                                                      2007 – 2008

M&A Technology              Level III Integration Technician                                                        2006 – 2007

CompUSA Corporate              Partner Support                                                                                    2001 – 2004

Altex Electronics              Sales and Technical Support                                                                      1998 – 2001